Terms of Service

Last Updated: October 21, 2025

1. Agreement to Terms

By accessing and using Imperial Portraits' services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

2. Service Description

Imperial Portraits provides AI-powered Chinese imperial portrait generation services. Our service includes:

  • Custom AI-generated imperial-style portraits based on your photos and questionnaire
  • Personalized chronicle books with your story and cultural context
  • Hand-finished artwork with premium framing and materials
  • Secure shipping and delivery services

3. Order Process and Payment

3.1 Order Placement: Orders are placed through our website questionnaire process. Payment is required before portrait generation begins.

3.2 Pricing: Current pricing is $450 USD for the Noble tier. Prices may change with notice.

3.3 Payment Processing: We use Stripe for secure payment processing. Payment information is not stored on our servers.

4. Photo Usage and Rights

4.1 Your Photos: You retain all rights to photos you upload. You grant us a limited license to use your photos solely for creating your commissioned portrait.

4.2 Generated Portraits: You own the final portrait created for you. We retain the right to showcase anonymous examples for marketing purposes unless you opt out.

4.3 Photo Requirements: You must have legal rights to all photos submitted. Photos must be appropriate and may not contain illegal, offensive, or copyrighted material.

5. Service Timeline and Delivery

5.1 Timeline: Standard delivery is 2 weeks from payment confirmation. Timelines may vary during peak periods.

5.2 Approval Process: You will review and approve portrait options before final production begins.

5.3 Revisions: Noble tier includes up to 2 revision rounds. Additional revisions may incur extra charges.

6. Satisfaction Guarantee and Refunds

6.1 30-Day Guarantee: We offer a 30-day satisfaction guarantee from delivery date.

6.2 Refund Process: Refund requests must be submitted within 30 days with specific concerns. We will work with you on revisions before processing refunds.

6.3 Non-Refundable Items: Digital files and completed custom work may not be refundable in certain cases.

7. Cultural Sensitivity and Authenticity

We are committed to respectful representation of Chinese imperial art traditions. Our portraits are created with cultural consultation and historical accuracy. We reserve the right to refuse orders that may be culturally inappropriate.

8. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use, and protect your personal information and photos.

9. Limitation of Liability

Imperial Portraits' liability is limited to the purchase price of your order. We are not liable for indirect, consequential, or punitive damages. Some jurisdictions do not allow limitation of liability, so these limitations may not apply to you.

10. Shipping and Risk of Loss

10.1 Shipping: We ship to addresses in the United States and Canada. Additional locations may be available upon request.

10.2 Risk of Loss: Risk of loss passes to you upon delivery to the shipping address you provide.

10.3 Damaged Shipments: Report shipping damage within 48 hours of delivery for replacement consideration.

11. Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of modified terms.

12. Contact Information

For questions about these Terms of Service, please contact us at:

Imperial Portraits LLC

Email: hello@imperialportraits.com

Support: support@imperialportraits.com

These terms are effective as of October 21, 2025. By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.