Refund Policy

1. Our Commitment to Quality

At Imperial Portraits, we are committed to creating exceptional AI-generated imperial portraits that honor your heritage and exceed your expectations. Every portrait is carefully crafted with attention to cultural authenticity, artistic quality, and personal meaning.

2. Satisfaction Guarantee Period

30-Day Window: You have 30 days from the delivery date to request a refund if you are not satisfied with your portrait.

Approval Process: Remember that you approve your portrait before final production begins. This ensures you're happy with the design before we complete the hand-finishing and framing.

3. What's Covered

Our satisfaction guarantee covers:

• Quality Issues: Significant defects in printing, framing, or materials
• Shipping Damage: Damage that occurs during transit
• Accuracy Concerns: Major deviations from your approved portrait design
• Cultural Sensitivity: Inappropriate or inaccurate cultural representation
• Overall Satisfaction: If the final product doesn't meet your expectations

4. Refund Process

Step 1: Contact Us

Email us at support@imperialportraits.com with your order number and specific concerns about your portrait.

Step 2: Resolution Attempt

We'll first try to resolve your concerns through:

• Minor touch-ups or adjustments
• Replacement if there are quality issues
• Additional revisions if within your tier limits

Step 3: Refund Authorization

If we cannot resolve your concerns to your satisfaction, we'll authorize a full refund.

Step 4: Return Process

For physical products, we'll provide a prepaid return shipping label. Items must be returned in original condition.

5. Refund Timeline

• Response Time: We respond to refund requests within 24 hours
• Resolution Attempt: 3-5 business days for revision attempts
• Refund Processing: 5-7 business days after return receipt
• Payment Refund: 3-10 business days depending on your payment method

6. Partial Refunds

In certain situations, we may offer partial refunds:

• Minor Quality Issues: Small defects that don't significantly impact the portrait
• Late Delivery: Compensation for delays beyond our promised timeline
• Shipping Issues: Partial refund for damaged packaging (if portrait is undamaged)
• Customer Preference: If you want to keep the portrait despite minor concerns

7. Non-Refundable Items

The following are generally not eligible for refunds:

• Change of Mind: After approving your portrait design during the approval process
• Digital Files: Once delivered, digital copies cannot be "returned"
• Rush Orders: Additional rush fees are non-refundable if standard timeline was met
• Custom Requests: Special customizations you specifically requested

Note: We evaluate each situation individually and may make exceptions in exceptional circumstances.

8. Shipping Damage

Immediate Report: Report shipping damage within 48 hours of delivery with photos of the damaged item and packaging.

Replacement Priority: We'll prioritize creating a replacement for damaged items at no additional cost.

Insurance Claims: We handle all insurance claims with shipping carriers on your behalf.

9. International Orders

Return Shipping: For international orders, we'll provide return shipping labels or reimburse reasonable return shipping costs.

Customs and Duties: Original customs fees and duties are non-refundable, but we'll cover return shipping customs.

10. Gift Orders

Recipient Rights: Gift recipients have the same refund rights as direct purchasers.

Refund Method: Refunds for gifts will be processed to the original payment method or as store credit, depending on the situation.

11. Contact Information

For refund requests or questions about this policy:

12. Policy Updates

This refund policy may be updated from time to time. Any changes will be posted on our website with an updated effective date. Orders are subject to the policy in effect at the time of purchase.