Privacy Policy

1. Information We Collect

We collect information you provide directly to us when using Imperial Portraits services:

Personal Information

• Name and email address
• Shipping and billing address
• Payment information (processed securely through Stripe)
• Phone number (if provided)

Photos and Creative Content

• Photos you upload for portrait creation
• Questionnaire responses about your personality and preferences
• Communication with our support team

Technical Information

• IP address and browser information
• Website usage data and cookies
• Device and operating system information

2. How We Use Your Information

We use your information for the following purposes:

Service Delivery

• Creating your custom AI-generated imperial portrait
• Generating your personalized chronicle book
• Processing payments and managing orders
• Shipping your completed artwork

Communication

• Sending order confirmations and updates
• Providing customer support
• Requesting feedback and reviews
• Marketing communications (with your consent)

Service Improvement

• Improving our AI models and portrait quality
• Analyzing website usage to enhance user experience
• Conducting research and development

3. Photo Privacy and Usage

Your Photo Rights: You retain all rights to the photos you upload. We use your photos solely for creating your commissioned portrait.

AI Training: Your photos may be used to improve our AI models, but only in anonymized form that cannot identify you.

Marketing Usage: We may showcase completed portraits for marketing purposes, but only with your explicit consent and never with identifying information.

Photo Storage: Photos are stored securely and deleted after order completion unless you request otherwise.

4. Information Sharing

We do not sell, trade, or rent your personal information. We may share information in these limited circumstances:

Service Providers

• Stripe: For secure payment processing
• Shipping Companies: For order delivery
• Email Service: For order notifications (Postmark/Resend)
• Cloud Storage: For secure data storage

Legal Requirements

We may disclose information if required by law, court order, or to protect our rights and safety.

Business Transfers

If Imperial Portraits is sold or merged, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate security measures to protect your information:

• Encryption of data in transit and at rest
• Secure servers with access controls
• Regular security audits and updates
• Staff training on data protection
• PCI-DSS compliant payment processing

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction

You can request access to your personal information and request corrections to inaccurate data.

Deletion

You can request deletion of your personal information, subject to legal retention requirements.

Marketing Communications

You can opt out of marketing emails by clicking unsubscribe or contacting us directly.

Photo Removal

You can request removal of your photos from our systems at any time.

7. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality
• Provide personalized content

You can control cookies through your browser settings.

8. International Transfers

Your information may be transferred to and stored in countries other than your own. We ensure appropriate safeguards are in place for international data transfers.

9. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations:

• Order Information: 7 years for tax and legal purposes
• Photos: Until order completion or deletion request
• Marketing Data: Until you unsubscribe
• Website Analytics: 24 months

10. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected information from a child under 13, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: